Privacy Policy

DATA CONFIDENTIALITY AND SECURITY

Protection of your personal data and your privacy is very important to us. This statement is meant to inform you about how we handle your personal data.

COLLECTION AND USE OF PERSONAL DATA

We collect and use your data from your registration for a customer account and to the extent that it is necessary for the completion of the purchasing process, but also to offer you an individualised purchasing experience. Your data will only be shared with third parties to the extent this is necessary to process a contract or complete billing. Your order will be processed for example by one of the service providers we use (e.g. shipping companies, payment service providers, bank) and you will receive the data necessary to complete your order.

If you subscribe to a newsletter you are granting consent for LANOUVE to use the data that you provide in order to send information to you via e-mail. You can revoke your declaration of consent at any time with future effect; you can do this by sending an e-mail to contact@lanouve.com. You also have the option of using the link provided at the end of every newsletter to cancel your subscription.

If we receive your e-mail-address in connection with the sale of a good or service and you do not register an objection, we reserve the right to regularly send you e-mail offers for similar products that we already have in our product inventory. You can register an objection to this use of your e-mail-address at any time by sending a message to contact@lanouve.com or using the link provided in the advertising e-mail. No costs will be charged for this.

USE OF GOOGLE ANALYTICS

We also use Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics is also based on cookies and facilitates the analysis of the use of the websites. We also have activated IP-anonymisation for the website so that the IP-addresses automatically transferred with the user information will be abbreviated by Google inside the European Union or another state of the European Economic Zone before the data is forwarded to the USA for storage. Only in exceptional cases are entire IP-addresses transmitted to a server owned by Google in the USA and abbreviated there. Google uses this information in our service to evaluate the use of our website, generate reports on website activities and provide other services associated with use of the website and the internet. You can find information about Google Analytics status under data protection law.

The IP-address of your browser transmitted in the framework of Google Analytics will not be combined with other data from Google. You can prevent cookies from being saved by using the appropriate setting in your browser.

USE OF SOCIAL PLUG-INS

Our website uses social Plug-ins (“Plug-ins”) offered by various social networks. Using these plug-ins you can for example share content or recommend products to other people. In each case your browser forms a direct connection with the servers of the social network in question as soon as you call up the homepage of our website. The content of the plug-ins will be directly transmitted to your browser by the social network and integrated into the website by it.

Once integrated, the plug-in then provides the social network with the information that you have called up the matching page on our website. If you are logged in to the social network, it can assign the visit to your account. If you interact with the plug-ins, for example, by clicking on the Facebook “like” button or entering a comment, the corresponding information will be sent directly to the social network by your browser and saved there.

The scope and purpose of data collection, the later processing and use of the data by this social network as well as your rights in this matter and the options you have in the settings to protect your privacy you will find in the data confidentiality and privacy instructions of the respective social networks or websites. You will find the links you need below.

If you do not want social networks to collect data about you through our website, you have to log out of these networks before you visit our website. This prevents the assignment of the collected data to your account.

Even if you are not logged in with the social networks, the websites with active social plug-ins data can send data to the networks. An active plug-in sets a cookie with an identification any time the website is called up. If you do not want social networks to collect data about you through active plug-ins, you can block third-party cookies in your browser-settings. But if you use this setting it is possible that other multi-site function will not longer function, either.

Facebook: We use plug-ins from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). You will find the link to the data privacy statement for Facebook here: privacy statement from Facebook. https://www.facebook.com/about/privacy/

Google+: We use plug-ins from the social network Google+, which is operated by Google. You will find the link to the data privacy statement from Google here: Privacy statement from Google. http://www.google.com/intl/de/policies/privacy/

Twitter: We use plug-ins from the social network Twitter, which is operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). You will find the link to the data privacy statement from Twitter here: Privacy statement from Twitter. https://twitter.com/privacy

Pinterest: We use plug-ins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). You will find the link to the data privacy statement from Pinterest here: Privacy statement from Pinterest. http://about.pinterest.com/privacy/

Instagram: We use plug-ins from the social network Instagram, which is operated by Instagram, LLC Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA („Instagram“). You will find the link to the data privacy statement from Instagram here: Privacy statement from Instagram. http://instagram.com/about/legal/privacy/#

SAVING, CORRECTING, DELETING AND BLOCKING YOUR PERSONAL DATA

You can view, change and delete the data you provided in the framework of a registration in your customer account at any time. Deleting data is not possible as long as the data is still needed to complete services that you have requested, especially processing and fulfilling orders. The data will be blocked once the contracting relationship has ended and will then be deleted to the extent that the legally or contractually required retention period has expired.

RIGHT TO INFORMATION AND CONTACT FOR DATA CONFIDENTIALITY

According to the Data Protection Act you have the right to free access to your stored data as well as the right to correct it or delete it if necessary.

For any requests concerning access to your data, corrections or deletions, please contact us at contact@lanouve.com. Please give your name and your contact address.

INFORMATION ON OUR COOKIES TERMS OF USE

WHAT ARE COOKIES AND WHAT ARE THEY USED FOR?

Cookies are small text files that are stored on a user’s computer when he/she visits a website. With the help of Cookies, we can tailor our website to meet your specific preferences and interests.

WHAT TYPES OF COOKIES DOES LANOUVE.COM USE?

In general, our website does not use Cookies to retrieve or use personal information.

Lanouve.com uses two types of Cookies:

Session Cookies
Session Cookies are Cookies that are automatically deleted from the user’s hard drive after a browser session. They are used, for example, to enable the interactive shopping bag function. It enables the items that you have placed in the shopping bag to remain there while you continue browsing our web shop.

Persistent Cookies
These Cookies will be saved to your hard drive after each browser session. These particular Cookies make our offer user-friendly, more secure and more efficient. These Cookies are responsible for saving the items in your shopping bag between visits to the website. In addition, these Cookies will update your shopping bag on all of your registered devices, such as your smartphone, tablet, or computer.

Below are the Cookies that lanouve.com uses in further detail:

Functionality Cookies
These Cookies are used to provide services such as the personal wish list or shopping bag functions on our website.

Analytical Cookies
These Cookies are used to help us determine and analyze how visitors use our website. Using the results from this analysis, we try to optimize our web shop in order to make your shopping experience at lanouve.com easier and more personalized.

Targeting/Advertising Cookies
These Cookies help us implement individualized fashion ads according to your preferences. In addition, these Cookies enable us to see whether you were redirected to our website from a link or banner from another website, which will allow us to manage and improve our affiliate collaborations.

CAN I DISABLE COOKIES ON LANOUVE.COM?

You can prevent lanouve.com from automatically identifying your user details on a specific device simply by logging off of your account. Your user account information will only be identified on that device after you have logged in.

In addition, you can disable Cookies on your browser in order to prevent our Cookies from being stored on your hard drive. Please refer to the instructions for enabling/disabling Cookies in step 4. However, please note that if you choose to disable our Cookies you will not be able to place an order in our web shop, as you will not be able to use important applications such as the shopping bag.

HOW DO I ENABLE/DISABLE COOKIES ON MY BROWSER?

The help function on the menu list of most web browsers will show you how to enable/disable Cookies on your browser.

Internet Explorer

Click on the „Extras“ menu and then select „Internet Options“.
Click on the „Privacy“ tab.
Now you can choose whether Cookies should be enabled or disabled.
Click „OK“ to confirm.

Google Chrome

Click on the Chrome menu on the Google browser toolbar.
Select „Settings“.
Click on „Show advanced settings“.
Click on „Content settings“ in the „Privacy“ tab and choose your preferred settings.
Choose whether you want to allow all Cookies by default, restrict the behaviour of first-party and third-party Cookies, or block them entirely. You can save your preferences by clicking „Done“.
Click the „X“ to close the window.

Safari

Click on the „Safari“ menu and then select „Settings“. (If you’re using Safari on Windows, click on the „Edit“ menu and then select „Preferences“.)
Click on the „Security“ icon.
Now you can choose whether Cookies should always or never be enabled, or whether they should only be enabled/disabled for specific sites.
Click the red „X“ to close the window.

Firefox

Click on the „Extras“ menu and then select „Settings“.
Click on the „Privacy“ tab.
Select „Use customs settings for history“ in the drop-down menu.
Now you can choose whether Cookies should be enabled, how long you want to keep these Cookies, and add any exceptions as to which websites should always or never be allowed to use any Cookies.
Click „OK“ to confirm.
Click „Close“ to close the settings window.